Description of Service: This privacy policy is intended to inform you about the information and data gathered by Exgora, its affiliations and subsidiaries (“us”, “we”) when you use this service, how we store your information, the information we collect and to the degree your information may be used. Exgora takes your privacy seriously. We do not rent, sell, or share your personal information with 3rd parties, except as listed below.
We may update this Privacy Policy from time to time, you are a registered Exgora user, we will attempt to inform you of any material changes by email. Otherwise, please check back frequently on exgora.com website for the latest and most updated privacy policy posted there. Exgora provides you with the opportunity to review, remove and modify any personal information that you provided previously under the Data Protection Act, please contact us directly by email to make changes to your personal information. You may also update your personal information by logging into your account on the eXgora App.
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use, and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use, and disclosure of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
name;
user's image for profile image from camera or storage
mailing or street address;
email address;
social media information;
telephone number and other contact details;
age;
date of birth;
credit card or other payment information;
sensitive information as set out below (including criminal records);
geo-location information;
identity documents such as your driver’s licence;
information about your business or personal circumstances;
information in connection with client surveys, questionnaires and promotions;
your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
information about third parties; and
any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:
use our services or otherwise receive services from us;
download our application;
submit any of our online sign up forms;
communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
interact with our website, social applications, services, content and advertising; and
invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyze your website usage. Cookies are small files that store information on your computer, mobile phone, or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third-party websites or apps.
With other Users
We share certain information about Users to enable the scheduling and provision of rides. This includes sharing:
name and photo, rating, reviews, and contact information.
We may also be required to provide Users with receipts and invoices containing information such as the job and date performed. This may include the service provider name and taxation identifier number. We also include other information on those receipts if required by law.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
to provide goods, services or information to you;
to store your identity documents for verification purposes;
for safety purposes and in case of an emergency;
for record-keeping and administrative purposes;
to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
to improve and optimize our service offering and customer experience;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
to consider an application of employment from you.
We may disclose your personal information to cloud-providers, contractors, and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
User's Image
We collect and use images you provide for the following purposes:
Profile Picture: We collect and display the profile picture you upload within the App for user identification and enhanced user experience.
Document Verification: In certain cases, we may require you to submit images of documents for verification purposes. We use these images solely for verifying your identity or fulfilling legal/regulatory requirements.
We take reasonable measures to protect your images from unauthorised access, alteration, or destruction.
The App is not intended for individuals under 18. We do not knowingly collect information from children under 18.
LOCATION DATA
We may collect location data in order to provide you with our services, including to inform you of where the user and service provider is located, to track distance, to provide information to insurance providers and/or in case of an emergency.
SENSITIVE INFORMATION
We may collect sensitive information about you during the course of providing you services. The type of sensitive information we may collect includes your criminal records.
We will only collect this sensitive information where you consent and provide us with this information. If you consent, your sensitive information may only be used and disclosed for purposes relating to providing you with our services.
Your sensitive information may also be used or disclosed to comply with our legal obligations.
SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorized access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
COMPLAINTS
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below: